• Position: Help Desk Support Engineers (level II)
• Location: Akron, OH
• Compensation: $50,000-$70,000
• MSP experience

Job Description:

We are seeking a Help Desk/Support Engineer to become an integral part of our team. You will be the first line of contact, serving our clients in Northeast Ohio, and solving their technical problems. Along with your technical skills, your best attributes are patience and service. You will be the ‘go-to’ person who helps and supports our clients with their technology concerns. Our fast growth requires us to add Help Desk/Support Engineers. Managed Service Provider, responding to the needs and challenges of our clients in Northeast Ohio. We are a stone’s throw from the arts, culture, and food scene of the city and the tranquility of our own National Park. We are committed to our associates, and we demonstrate this in the way we offer a fun and meaningful work environment.

Here are a few examples:

Engineering Day – Bring the fun! Life is short and busy, so we schedule our fun. Once a month we have a company meeting followed by fun activities like smashing a copier, life-sized beer pong, and zip lining. The Wingman Program – Connect with a senior manager or partner who will meet with you regularly on things that matter most to you -- in your life or business career. The Fast and Furious – How do you want to grow and develop professionally? We have access to programs that will help you reach your professional goals. We’ll also provide support for continuing education in technical, communication, and interpersonal skills.

Qualifications:

• 3 or more years of experience in supporting end users or computer networks
• Ability to diagnose and solve significant problems a user might encounter, such as difficult viruses, strange printer issues, and network connectivity issues.
• Ability to help level 1 and interns learn how to solve issues and help users.
• Experience and knowledge of Microsoft Desktop Operating systems (Windows 10,11)
• Experience and knowledge of IOS and Android mobile platforms
• Experience and knowledge of Microsoft Windows Server 2012, 2012 r2, 2016, 2019, and Azure environments
• M365 support and administrative experience
• Experience and knowledge with firewalls such as SonicWall
• Ability to troubleshoot error messages, apply patches or upgrades, and general support of Windows desktops and networks
• Ability to document tasks accomplished with details in a ticketing system, and update documentation as systems change
• IT certification is a plus

Additional traits that make you a good match for our culture:

• Helpful/patient attitude toward users
• A fun personality that enjoys technology!
• Team player – working together to support one another in our shared mission to make a difference for people.
• Ability to work independently through a list of tasks
• Follow-up and follow-through
• Excellent communicator; face-to-face, on the phone, and via e-mail

Compensation and Benefits:

• Great pay
• Support for training and education opportunities
• Major Medical Insurance
• Paid Vacation and Holidays
• 401k with company match