Work Setup: On-site – May need to drive to other sites in Irvine occasionally.

Location: Orange, CA

Job type: Contract will be up to the end of the year.

Salary: $28-$30 per hour

Start date: ASAP

Client: Hospital and Healthcare

Summary

The Desktop Support Technician is a key member of our client’s IT team, responsible for providing technical support, troubleshooting, and assistance to end-users within an enterprise environment. This role primarily focuses on Windows systems and includes occasional support for Mac, iOS, and networking issues. The ideal candidate should have at least 5 years of experience in desktop support, be well-versed in Windows technologies, and possess strong customer service skills.

Key Responsibilities:

• End-User Support: Provide timely and effective technical support to end-users via various channels, including in-person, phone, email, and remote assistance.
• Operating System Expertise: Demonstrate expert-level proficiency in Windows operating systems (Windows 10, Windows 11), including installation, configuration, troubleshooting, and updates.
• Hardware Support: Diagnose and resolve hardware-related issues with desktops, laptops, printers, and peripherals.
• Software Support: Install, configure, and troubleshoot software applications, including Microsoft Office Suite and specialized enterprise software.
• MAC and iOS Support: Offer occasional support for Mac and iOS devices, including troubleshooting, software installation, and device setup.
• Networking Knowledge: Possess solid networking knowledge to diagnose and resolve connectivity issues, configure routers, and switches, and troubleshoot network-related problems.
• Security Compliance: Assist in maintaining security protocols and policies, ensuring all systems are up-to-date and protected against threats.
• Documentation: Maintain accurate records of support requests, solutions provided, and hardware/software inventory.
• User Training: Provide training and guidance to end-users on IT-related topics, including best practices and security awareness.
• Hardware/Software Procurement: Collaborate with the IT team to specify, order, and deploy new hardware and software solutions.
• Customer Service: Exhibit excellent customer service skills, ensuring end-users' technical issues are resolved in a courteous and efficient manner.

Qualifications:

• Minimum 5 years of experience in a desktop support role in an enterprise environment.
• Proficiency in Windows operating systems and administration.
• Familiarity with macOS and iOS platforms.
• Strong troubleshooting skills and technical problem-solving ability.
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, etc.).
• Excellent communication and interpersonal skills.
• Customer-oriented mindset with a commitment to providing top-notch support.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft certifications are a plus.