As a Professional Services Engineer (Tier 3), you’ll be spending most of your time working in a variety of complex technical environments. You will develop and implement project work plans for a wide range of customers and solutions. You will work to troubleshoot, diagnose, and resolve challenging technical problems, and you will serve as an escalation point for the client's project team. You will interact regularly with customers who have a wide range of technical understanding.
Experience supporting/implementing network infrastructure. Strong technical knowledge and understanding of SMB infrastructure and equipment. BS/BA preferred
- Professional, Industry, and Vendor certifications are required (including MS Server MCSA, MS Desktop MCSA, SonicWALL CSSP, CCNA Routing & Switching)
- Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment
- Ability to multi-task, prioritize, and respond with a sense of urgency
- Ability to concisely document issues and resolution steps
- Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
- Highly organized, analytical, creative and adaptive with exceptional verbal and written communication skills
- Ability to thrive in a team-oriented, customer-centric environment
- Exceptional ability to develop productive and positive relationships with customers and colleagues
- Variable hours/flexible shifts may apply
- Ability to work at Client's Partners, Inc. Corporate Office, located in the Minneapolis\Saint Paul Area
- Experience in a managed service environment is required
Essential Duties and Responsibilities This role integrates a variety of career experiences, a few of which are reviewed below. We don't expect you to have mastered everything noted here, but your professional development will likely include at least some of these skill sets:
- Work in conjunction with the Project Manager to implement projects successfully
- Review the scope of work and manage the implementation of projects
- Provide remote and on-site server/workstation support and maintenance
- Install applications and operating systems on customer hardware
- Test new products and technologies prior to deployment
- Create thorough and accurate documentation on all projects and support incidents
- Identify improvements associated with tools and techniques utilized by team members
- Administer and support Microsoft-based customer networks
- Investigate user problems and identify their source; determine solutions; test and implement solutions
- Configure and install Windows networks, servers, firewalls, switches, and other related equipment
- Assist personnel of other departments as a technical resource and an escalation point
- Assist internal teams with inquiries regarding new and current network deployments and reconfigurations
- Provide supplemental training to clients and Client's staff
- Represent Client's Partners in a positive, professional, and enthusiastic manner when working with customers and staff
- Support and adhere to the company’s core values
- Perform other duties or responsibilities as assigned or required
Knowledge Requirements
- All Windows desktop and server operating systems
- Active Directory, Group Policies
- Exchange Server
- Citrix Environments
- Microsoft Office 365 and SharePoint administration
- RMM platforms such as N-Able, LabTech, or Kaseya
- Enterprise-class switching and wireless hardware such as Cisco, HP
- Network security products from Cisco, Sonicwall, Watchguard
- VMware and Hyper-V virtualization platforms
- Backup products such as StorageCraft, Datto, or Veeam
- SAN Storage experience with IBM, HP, EMC, NetApp, both fiber and iSCSI
- Enterprise Anti-Virus platforms such as Sophos, Bitdefender, Webroot, etc.
- All Microsoft Office Productivity Suites
What we offer employees: offers a comprehensive benefits package that includes:
- 12 days of accrued vacation in your first year
- 6 days Sick time
- 8 hours of volunteer time
- Medical, Dental, and Vision insurance
- Company-paid Life, STD, and LTD
- Professional Development Plan
- 401k with company match