Job Title: Administrative Support Specialist
We are seeking a dynamic and energetic individual to join our team as an Administrative Support Specialist. This temporary role plays a crucial part in providing administrative and entry-level IT support, acting as the first point of contact for internal and external inquiries. The ideal candidate will bring a positive, can-do attitude and a sunshine vibe to our workplace, embodying the face of our company with excellent customer service skills.
Responsibilities:
- POS and Admin Support:
- Inputting data into point-of-sale (POS) systems.
- Handling administrative tasks to ensure smooth day-to-day operations.
- Answering phones and addressing inquiries in a professional and friendly manner.
- IT Support:
- Serving as the initial contact person for IT-related issues.
- Route tickets to the appropriate departments for further resolution.
- Creating tickets for reported issues and ensuring proper documentation.
- User Provisioning:
- Creating new users through the established onboarding process.
- Assisting with the provisioning of PCs as needed.
Experience and Qualifications:
- Prior experience in IT phone support (3-4 years preferred but flexible).
- Basic understanding of IT processes and the ability to create tickets for reported issues.
- Familiarity with user provisioning and basic PC provisioning tasks.
Professionalism and Dress Code:
- Dressing professionally for work, including collared shirts or nice polo shirts and dress slacks.
- Nice shoes are required for both daily work attire and interview dress code.
Customer Service and Team Collaboration:
- Displaying excellent customer service skills to represent the company effectively.
- Collaborating with various departments to ensure efficient issue resolution.
Work Schedule:
- Following a 9/80 work schedule, including working an extra hour daily, with every other Friday off.
Career Progression:
- While initially a temporary position, there is potential for this role to transition into a full-time position based on performance and experience.
If you are a positive and energetic individual with a can-do attitude, possess great customer service skills, and meet the qualifications listed above, we encourage you to apply. Apply now and be the sunshine that brightens!