Dental Director of Operations

Job Overview:

The Director of Operations is responsible for planning, directing, and evaluating all clinical and

administrative operations while keeping the principles of our core values at the front and center.

This role will ensure that the practice is exceeding patient satisfaction as well as motivating and

guiding the team in achieving business and financial goals. This position will direct and develop

all operational team leads and positions as they carry out the operating plan while measuring the

results of the strategy.

Primary Job Responsibilities

• Maintain visibility and on-site presence throughout the practice.

• Strategic planning under the direction of the Practice Owner and execution to enhance

profitability, productivity and efficiency throughout.

• Responsible for driving the practice to achieve and surpass profitability, cash flow,

business goals and objectives while maintaining an acceptable level of quality.

• Work closely with finance to develop and manage budgeting and budget execution.

• Work closely with clinical quality assurance to ensure adherence and enforcement of

compliance.

• Work closely with business intelligence to track and impact performance metrics and

reporting and communicate directly to the practice owner.

• Provide day-to-day leadership and development management that mirrors the adopted

mission and core values of the company.

• Participates and directs the performance management process within the team by

ensuring performance issues are addressed in a timely and effective manner.

• Responsible for the measurement and effectiveness of all processes internal and external.

Provides timely, accurate and complete reports on the operating condition to the practice

owner.

• Collaborates with clinical and administrative leads to develop and implement plans for

operational infrastructure of systems, processes, and personnel designed to accommodate

growth objectives.

• Creates a high-performance practice team by focusing on retaining and developing talent.

• Working in partnership with clinical and administrative leads to motivate and lead a

high-performance clinical team by attracting, recruiting, retaining, and developing talent.

• Interprets, understands and manages controllable items on profit and loss statements.

• Other duties as assigned.

Personal Characteristics

• High standards for integrity, honesty, professionalism, and work ethic.

• Commitment to service excellence.

• Ability to work independently while demonstrating excellent organization and follow

through.

• Demonstrates flexible and efficient time management and ability to prioritize workload.

• Ability and willingness to move with purpose and a strong sense of urgency.

• Self-motivated, positive, and enthusiastic.

• Self-starter with a strong desire to exceed expectations and capable of leading, directing,

and supporting a team to achieve successful results.

• Maintains confidentiality discretion.

• Ability to effectively work in collaboration with others to achieve business objectives.

• Willing to grow and be challenged.

Job Qualifications:

• Bachelor’s Degree or equivalent experience.

• 5 years of leadership or management experience.

• Strong facilitation, problem solving, analytical and interpersonal skills.

• Ability to analyze data and make data-driven recommendations.

• Strong PC skills (Microsoft Office, Excel and Word).

• Ability to adapt to constantly changing environment.

• Demonstrates excellent written and oral communication skills.

• Ability to meet OSHA, CDC, ADA and HIPAA standards.