Quality Manager

Key Responsibilities

• Design and implement comprehensive quality systems that support long-term manufacturing goals and enhance customer satisfaction.
• Shift the company mindset from “Inspect & Reject” to “Predict & Prevent,” embedding quality-focused thinking across all levels.
• Drive strategic initiatives that align quality objectives with business growth, product innovation, and operational excellence.
• Cultivate a proactive, quality-first culture that prioritizes continuous improvement and customer satisfaction.

• Develop and maintain scalable quality management systems using SPC methodologies to monitor and control product and process quality in real-time.
• Oversee customer complaint systems, corrective actions (both internal and supplier-related), nonconforming material handling, and root cause analysis (8D process).
• Lead plant-wide audits to uphold quality standards and drive improvements based on findings.
• Facilitate Layered Process Audits (LPA) and outgoing quality audits to ensure immediate feedback and corrective action.
• Ensure consistency in claims language across Consumer Call Center, QA, and Manufacturing teams.

• Lead initiatives to reduce defects, enhance product consistency, and optimize process efficiency.
• Identify key areas for improvement, prioritize data-driven actions, and guide cross-functional teams in implementing sustainable solutions.
• Apply Lean, Six Sigma, and structured problem-solving methodologies to drive measurable quality improvements.

• Establish and track Key Performance Indicators (KPIs) to assess quality system effectiveness and inform strategic decisions.
• Analyze complex data to identify trends, enhance processes, and present insights to plant leadership.
• Correlate consumer-critical product attributes with manufacturable parameters to ensure consistency and minimize variability.
• Calculate and report the Cost of Poor Quality (COPQ) and maintain a quality KPI scorecard.
• Explore emerging technologies such as AR, VR, and AI to enhance quality systems and processes.

• Work closely with Engineering, R&D, Continuous Improvement, and Supply Chain teams to integrate quality into product development and manufacturing.
• Partner with Purchasing to enhance supplier quality and strengthen supply chain reliability.
• Serve as a quality subject matter expert, influencing cross-functional teams toward quality-focused decision-making.
• Engage with customers and field teams to stay attuned to the Voice of the Customer (VOC).
• Benchmark industry competitors to maintain a leading market position in performance and quality.

• Maintain and audit quality documentation and procedures in accordance with the Quality Management System and relevant regulations.
• Lead change management efforts, ensuring smooth transitions with a focus on quality improvement.

Qualifications

• Bachelor’s degree in Engineering or a related field.
• At least 6 years of experience in quality roles, including 3+ years in a leadership position within a manufacturing environment.
• Strong expertise in developing and scaling complex quality systems.
• Six Sigma Green Belt or Black Belt certification preferred.
• Proficiency in quality management tools (APQP, 8D, A3, FMEA, SPC, PPAP, etc.) and data-driven problem-solving.
• Demonstrated ability to lead cross-functional teams, drive strategic initiatives, and influence decision-making at all organizational levels.