GENERAL SUMMARY OF DUTIES – The Director of Surgical Services is a registered professional nurse who assumes 24-hour accountability and responsibility for overall Surgical Services operations. Responsible for selection of staff and implementation of the service structure, as well as, maintaining the patient-centered culture of the hospital. Responsible for the management of multiple aspects within the patient care environment, monitoring and maintaining clinical standards of care, and being accountable for appropriate staffing resources to provide quality patient care. Participates in or chairs committees, work groups, and meetings as deemed necessary. He/she provides organizational leadership in the development, implementation, and maintenance of service consistent with the Mission, Vision, Values, and Strategic Plan.
SUPERVISOR – Chief Nursing Officer
SUPERVISES - Surgical services staff
DUTIES INCLUDE BUT ARE NOT LIMITED TO
Practices safe work habits, comply with safety rules and regulations, adhere to safety policies, and demonstrates competency in all applicable safety policies and procedures.
Demonstrates required competencies related to facility safety, patient safety, and infection control. Promotes a safe environment and safe patient care practices. Consistently adheres to employee health, patient safety, and facility safety policies and procedures.
· Promotes sound fiscal operation by implementing an effective budgeting process for their defined service line.
Develops annual revenue, personnel, operations, and capital expense budgets for surgical services by using valid rationale, justification, and recommendations for the budget requests.
o Participates in budget preparation/monitoring and identification of workload variability to predict and plan for appropriate staffing to enhance productivity/efficiency and maintain quality care.
o Continually evaluates with others, core processes for redesign and reengineering to improve operations, reduce cost, reduce cycle time, enhance service, and improve performance.
o Effectively and efficiently uses manpower, material, and financial resources by hospital policies, and within established budget constraints. Applies current cost containment concepts.
o Evaluates and maintain management information systems that provide integrated data needed to monitor and explain variances from established parameters.
· Assures effective leadership and management of human resources within a defined service line.
Ensure educational resources are available for members of the perioperative services department and hold staff members accountable for attendance.
Serves as a role model in professional behavior, leadership skills, problem-solving ability, coaching guidance, risk-taking behavior, and interpersonal skills.
Creates a working environment that promotes positive employee attitudes, effective communications, collaboration, creativity, optimal productivity, continuous learning, and satisfaction through the application of motivation, recognition, and accountability principles.
Oversees all planning, assigning, and directing work; appraising performance; approving/denying time off; counseling, coaching, commendation, disciplinary actions, and terminations; addressing complaints and resolving problems
Assures that job descriptions within defined service lines clarify and delineate position expectations according to existing laws, regulations, industry standards, and organizational requirements.
Participates in recruitment and retention; interviewing, selection, and promotion for surgical services positions.
Facilitates orientation, in-services, on-the-job training, and continuing education programming to meet identified staff development needs.
Participates in and ensures timely completion of annual performance appraisals.
Facilitates positive medical staff relationships with defined service lines.
Facilitates regular communication strategies with physicians and physician clinics.
o Demonstrates collaboration with physician co-chair and facilitates active physician and staff participation for the Surgical Service Committee to achieve strategic goals.
o Engages medical staff in staff development initiatives.
o Works with manager and team leaders in ongoing analysis and evaluation of patient care delivery to provide high-quality patient care in a cost-effective manner
o Solicits medical staff ideas and concerns for the promotion of patient safety initiatives and clinical policy/procedure development.
o Facilitates the delivery of quality patient care to patients and families within a defined service line.
o Facilitates the planning and monitoring of quality, risk management, and safety activities ensuring corrective action.
o Facilitates positive clinical outcomes through effective supervision and evaluation of care.
Assures compliance with laws, regulations, and accreditation standards.
Establishes methods for accurate and timely information dissemination vertically and horizontally.
o Integrates the department/service into the primary functions of the organization and achieves, or exceeds, customer satisfaction goals.
o Diligently maintains compliance with Joint Commission and other regulatory compliance requirements
o Develop and implement policies, procedures, accreditation standards, governmental regulations, and professional standards of care that guide and support the provision of services.
o Achieves improved patient care outcomes/processes by continuously assessing and improving the departments’ performance through organized process improvement efforts.
Demonstrates ability to meet and exceed internal and external customer expectations. Promotes effective intra/inter-department and organization relationships.
Creates a climate of effective communication and contributes to an environment of mutual respect and understanding.
o Fosters a non-discriminatory climate in which care is delivered in a manner sensitive to sociocultural diversity.
o Demonstrates understanding of and promotes ethical principles in clinical practice.
o Facilitates conflict resolution.
o Ensures patient, family, and visitor satisfaction with services.
o Works collaboratively with students and educational institutions to promote positive learning experiences.
o Promotes strategic service line development through growth and recognition.
o Seeks additional knowledge and skills appropriate to identified surgical services by developing and/or participating in educational programs and activities, conferences, workshops, interdisciplinary professional meetings, and self-directed learning.
o Speaks to hospital and community groups.
o Facilitates appropriate marketing plan development in collaboration with the marketing department and Surgical Service Committee.
o Networks with peers in the state/region to share ideas and conduct mutual problem-solving.
o Represents the hospital in community and regional activities.
o Identifies data needs and conducts appropriate analysis to develop appropriate business plan(s) addressing new service or growth opportunities.
o Demonstrates initiatives in professional development.
o Seeks constructive feedback and participates in peer review as appropriate.
o Facilitates development and application of competency-based professional development models.
o Participates in, and seeks out, opportunities and activities that provide for continuing education skills development and self-improvement. Assists subordinates to make good decisions regarding their career development.
o Remains current on management principles and patient care trends/models through continuing education, seminars, and professional reading.
o Seeks experiences to expand and maintain skills and knowledge base.
o Gains appropriate formal education and/or certification for career path.
o In collaboration with administration, peers, nursing personnel, and members of other disciplines, engages in the following activities:
o Establishes and maintains effective communication and collaboration with hospital departments and medical staff to resolve problems, establish and implement policies, and coordinate activities within assigned departments.
o Monitors quality of care and any problems/concerns that would impede quality care by interacting with patients/families and monitoring care provider’s competency on an ongoing basis.
o Evokes in staff a sense of ownership of and responsibility for, their work, their coworkers, and continuous improvement of their performance.
o Accepts organizational accountability for services provided to recipients.
o Coordinates nursing services with the services of other healthcare disciplines.
o Other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
o Knowledgeable in the care and handling of patient populations served.
o Demonstrates ability in planning for the provision of care (eg, policy/procedure development, competency requirements/staff development plans, etc.) for patients in all age groups including, but not limited to, consideration of the special needs and behavior of each respective group.
o Process good communication skills, strong leadership, and interpersonal relations skills.
o Thrive in a fast-paced environment.
o Make decisions quickly and enunciate the basis on which the decision was made.
EDUCATION
o Minimum of associate’s degree in nursing
A baccalaureate degree in nursing preferred
EXPERIENCE
o 5 years experience in related clinical practice
o 2 years in a clinical leadership role preferred
CERTIFICATE/LICENSE
o Current RN license in the state of Iowa.
o CNOR certification preferred
o BLS, ACLS, PALS