Basic Job Functions
- Primary commerical contact for your assigned customer accounts.
- Manages commercial issues with current business as well as developing new business at assigned customer accounts.
- Manages response to customer's RFQ including processing RFQ, quote approval, submission, negotiation through award or approval.
- Provide leadership to the company’s program team as the voice of customer.
- Builds relationships with customer and company plants.
- Maintains consistency with customer to build trust.
- Responsible for the customer RFQ / quote process.
Specific Job Functions
- Receives and processes customer RFQ.
- Upload RFQ & Quote to NA Sales folder to reference for future quotes.
- Issue RFQ to plants to obtain cost and feasibility.
- Receive and prepare quotation for approval.
- Submit quotations for mass production parts, new model parts, service parts;
- Negotiate pricing by understanding the company and customer expectations.
- Achieve approval of quotation.
- Responsible to negotiate with customers on all commercial related issues such as design changes, cost reduction requests, annual volume, inflation, and new business. Creates strategy and uses leverage in negotiations.
- Obtains customer PO's, confirms pricing and quote details, and processes PO's to plants.
- Manage open issue list externally with customer, and internally with the company.
- Manage all customer requests for information including responding to requests for sustainability, diversity, supply chain etc.
- Communicates customer requests to program team and the plants.
- Review customer portal frequently for information and requests.
- Track price history by customer, program, and part number.
- Monitor customer forecasted annual volume and actual annual volume as well as NA market trends.
- Support strategic plan with information, strategy, and execution.