Job Summary:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients and participants, ensuring their satisfaction with our events and services. This is a full-time, permanent position with opportunities for growth within the company.

Salary: $23- $28 Per hour

Key Responsibilities:

  • Serve as the first point of contact for all customer inquiries, providing prompt and friendly assistance via phone, email, and in-person
  • Handle registration and payment processes for events and leagues, ensuring accuracy and efficiency
  • Communicate event details, rules, and schedules to participants in a clear and professional manner
  • Address and resolve any customer complaints or issues in a timely and effective manner
  • Collaborate with other departments to ensure smooth event operations and customer satisfaction
  • Maintain accurate and organized customer records and data
  • Assist with marketing and promotional efforts to attract new customers and retain existing ones
  • Stay up-to-date with industry trends and customer needs to continuously improve our services and processes

Qualifications:

  • High school diploma or equivalent; college degree preferred
  • 1-2 years of customer service experience, preferably in a sports or event management setting
  • Excellent communication and interpersonal skills
  • Strong problem-solving and conflict resolution abilities
  • Proficient in Microsoft Office and other relevant software
  • Ability to multitask and work in a fast-paced environment
  • Passion for sports and promoting an active lifestyle
  • Availability to work weekends and evenings as needed

Benefits:

  • Competitive salary
  • Comprehensive health benefits package
  • Paid time off and holidays
  • Opportunities for professional development and advancement
  • Fun and supportive work culture with a focus on work-life balance

If you are a team player with a positive attitude and a passion for customer service and sports, we want to hear from you! Apply now to join our dynamic and growing team.