Managed Services Network/Systems Engineer Required Skills:
- Advanced Troubleshooting Concepts to Manage and Execute Escalated Service Requests
- Adept with Windows Server 2012/2016/2019 Administration and Troubleshooting (Active Directory, DNS, DHCP, Group Policy, Print Server, etc)
- Proficient with Windows 10 Administration
- Proficient with Microsoft Office 365 Administration and Troubleshooting Including Email Concepts
- Proficient with Microsoft Azure Administration and Troubleshooting
- Comfortable with Network Troubleshooting (LAN/WAN), Firewall Configuration and Maintenance (Fortinet / SonicWALL), Wireless Troubleshooting, VPN
- High Level of Comfort Working with and Managing Business Network Environments Including Interaction with Vendors, Team Members, and Customer Points of Contact
- Intermediate VMware ESXi Management
- Documentation
- Candidates Must have worked for an MSP or Service-Based Company
- Candidates for this position should be able to work assigned tickets from start to finish with minimal escalation.
- Candidates should be comfortable working each day within multiple different client networks with varying circumstances.
- Candidates must respond to, and manage, emergency situations effectively; maintaining poise and focus even when working with unfamiliar technologies or environments.
- Comfortable Administering/Troubleshooting Remote Desktop Services Environments
Preferred Skills:
- Exchange Administration and Troubleshooting
- Microsoft Teams Troubleshooting
- Virus/Ransomware Cleanup
- Microsoft Azure / Office 365 Security Concepts
- Exposure to PowerShell/Automation
- Experience with the ConnectWise Manage Ticketing System
- Experience with N-Able N-Central or other RMM Platforms
- Experience with MAC OS Troubleshooting
- Exposure to Windows Server 2022/Windows 11
Qualifications
- Experience in a managed service environment is required
- 5+ years of direct work experience in IT support
- Exceptional verbal and written communication skills
- Excellent listening skills
- Self-motivated, with high energy and engaging level of enthusiasm
- Ability to work individually and as part of a team
- High level of integrity and work ethic
- Valid driver’s license and transportation