Position: IT Manager
Job Summary:
The IT Manager is responsible for leading the IT team and managing the overall IT infrastructure of the company in a fully remote environment. This role requires overseeing the strategic planning, implementation, and maintenance of technology systems to ensure the seamless operation of IT services, security, and support across a distributed workforce. The IT Manager will collaborate closely with various departments to align IT initiatives with business objectives while also fostering a strong remote work culture.
Key Responsibilities
Technical Leadership:
- Oversee and manage the IT team, providing guidance, mentorship, and support, ensuring efficient operation across different time zones.
- Design and implement IT strategies to ensure the security, reliability, and scalability of systems, particularly in a remote setting.
- Manage virtual environments, including Hyper-V, Azure, and VMware, and oversee cloud infrastructure to support remote operations.
- Lead the design, deployment, and maintenance of Microsoft technologies (Windows Server, Exchange, SharePoint).
System and Network Management:
- Administer and maintain network infrastructure, ensuring optimal performance, security, and accessibility for remote employees.
- Implement and manage backup and disaster recovery solutions tailored to remote work environments.
- Oversee the deployment and support of cloud-based solutions to ensure seamless collaboration and access for remote teams.
Remote Work Environment Management:
- Ensure efficient IT support for a geographically distributed team, including managing remote access solutions, VPNs, and collaboration tools (e.g., Slack, Microsoft Teams, Zoom).
- Oversee the IT onboarding process for remote employees, ensuring they have the necessary hardware, software, and access to tools on their first day.
- Manage and coordinate with HR for the procurement, distribution, and maintenance of IT equipment for remote employees, and maintain accurate asset tracking.
Tool Management:
- Oversee the IT onboarding and ensure the proper functioning of tools like Microsoft Office Suite, RingCentral, Zoom, Krisp, AnyDesk, Loom, Clockify, Moodle, LinkedIn Sales Navigator, and other tools.
- Provide support and troubleshooting for these tools and ensure they are updated and optimized for use by remote teams.
Cybersecurity and Compliance:
- Ensure cybersecurity across remote work environments, including endpoint security, data encryption, and secure access protocols.
- Implement and monitor data protection policies to safeguard sensitive company and client information.
- Ensure compliance with relevant regulations (e.g., GDPR, HIPAA) in a remote work setting.
Documentation and Communication:
- Maintain detailed documentation of IT systems, processes, and procedures, ensuring transparency and accessibility for the remote team.
- Communicate effectively with clients and stakeholders regarding project progress, incidents, and system changes.
- Conduct regular system reviews and provide recommendations to enhance performance and client satisfaction.
Software Application Support:
- Provide software application support to clients and colleagues in other departments.
- Perform creation and analysis of software application functionality and suggest improvements (Microsoft Dynamics, Power Apps, Office 365, CRM applications &Azure AD).
- Ensure the application's effective front-end and back-end functionality.
- Consult with the software development team, internal users, and clients to improve application performance.
- Manage code migration across environments to ensure continued and synchronized functionality.
- Establish the root causes of application errors, hardware, and network issues, and escalate serious concerns.
- Keep a record of configuration changes and schedule application updates.
- Document processes and monitor application performance metrics.
- Create video and document guides for agents across all platforms.
- Handle support tickets and manage and repair company equipment and devices.
Additional Responsibilities:
- Ensure the alignment of IT initiatives with business goals and objectives, with a focus on supporting remote operations.
- Stay current with industry trends and emerging technologies through continuous learning and professional development.
- Document internal processes and ensure accurate and timely recording of time and expenses, even in a remote setup.
Remote Employee Training and Development:
- Develop and deliver IT-related training programs for remote employees to ensure they are proficient with the tools and systems in use.
- Encourage and support continuous learning opportunities for IT team members, particularly in remote IT management.
Performance Metrics and Reporting:
Define and monitor KPIs for IT performance in a remote setting, such as system uptime, response times, and ticket resolution rates.
Regularly report on IT performance, challenges, and opportunities to senior management, highlighting any remote-specific issues or trends.
Preferred Qualifications:
- Minimum 5 years in IT roles such as System Engineer, Network Administrator, or IT Engineer
- Bachelor's degree in computer science or a related field
- Strong leadership and team management skills, with experience managing remote teams.
- Excellent problem-solving abilities and attention to detail.
- Excellent English communication skills and interpersonal skills.
- Willingness to learn and adapt in a fast-paced environment.
Job details:
- Employment Type: Contract
- Duration: 1 year, with the possibility of extension.
- Compensation: Given the full-time support required, the projected monthly income ranges from ₹50,000 to ₹70,000.
- Work Schedule: Monday to Friday, adhering to a night shift to align with US Time Zones- Multiple shifts available (5 AM – 2 PM PST / 5:30 PM – 2:30 AM IST) (8 AM – 5 PM PST/8:30 PM TO 5:30 AM). Additionally, the schedule may be changed contingent upon the role requirement.
- Location: Remote (Work from Home)
- Internet Requirements: A minimum internet speed of 50 Mbps is required, with a LAN connection recommended for optimal performance.
Join Us:
Become a part of our dynamic team and contribute to our mission of finding the best talent to drive our organization forward. If you are passionate about recruitment and want to make a significant impact in a growing company, we would love to hear from you.