Title: Senior Systems Engineer


We are seeking a seasoned Senior Systems Engineer to join our client’s IT services department. You will play a pivotal role in managing and enhancing our clients' IT infrastructure.

Experience Requirements:

  • Years of experience in a related IT position
  • Windows server configuration and maintenance
  • Active Directory and Group Policy configuration and support
  • Exchange configuration and support
  • Managed anti-virus configuration and support
  • Server backup administration and support
  • Firewall and VPN configuration, maintenance, and support
  • SQL Server configuration, maintenance, and support
  • Virtualization (VMWare or Hyper-V)
  • Completion of a ConnectWise University “Major”
  • Pass at least one technical certification exam per year
  • Consulting with clients on IT decisions

Demonstrated Skills:

  • Excellent customer service skills
  • Top-notch organizational skills
  • Good communicator (coordination of smaller clients)
  • Sound judgment
  • Professional appearance and demeanor
  • Research and develop technical solutions for client and business initiatives
  • Reliable with good attendance
  • Ability to follow directions from the Client Services Manager
  • Teamwork, mentorship, and a positive attitude

Essential Duties:

  • Act as a “Technology Success Manager” for clients
  • Coordinate client services activities for medium and larger clients
  • Participate in quarterly business reviews (QBRs)
  • Design and implement network-level solutions: LAN and WAN connectivity, routers, firewalls, and security
  • Design and implement hosted and cloud solutions for customers
  • Design and implement disaster recovery solutions
  • Support services for virtualization technologies
  • Administer and maintain the remote monitoring solution, CW Automate
  • Respond to client support request ticket escalations
  • Handle escalated server, network, and desktop-related issues for clients
  • Participate as a resource for projects run by the Implementation and Onboarding team
  • Develop, maintain, and review system documentation
  • Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes and agreed outages, etc.
  • Handle tickets created due to alerts in CW Automate that are escalated from Tier 1
  • Review CW Automate alerts, performance information, and configurations
  • Conduct server checkups using CW Automate data and manual review as necessary
  • Participate in on-call rotation for off-hours support
  • Enter all work as service tickets in ConnectWise