Position: IT Specialist
Location: Hybrid, Hagerstown, MD 21740
Compensation Range: $50,000-$75,000
Job Description
- Provides day-to-day technical support to employees for internal systems software and hardware
- Installs, configures, and troubleshoots desktop systems, workstations, servers, and network
- Maintains data integrity and file system security for the desktop environment
- Communicates technical information to nontechnical personnel
- Flexibility to be on-call for urgent help desk requests as required
- Complete IT provisioning & de-provisioning activities
- Tracking & management of IT assets
Qualifications
- Experience in a managed service environment is required
- 2-4 years of experience in IT
- Experience in Desktop Support and end-user systems administration
- Server management experience
- Basic work planning and analytic skills
- Experience with Microsoft technologies, including:
- Windows XP/7 & Office Applications
- Microsoft Exchange
- Microsoft Sharepoint
- Active Directory
- Effective communication
- Two or four-year degree in computer science or technical study
- Familiarity with database concepts
- Ability to lift and move at least 50lbs in order to move/install equipment as needed
Preferred Qualifications
- Experience providing IT support for a small, fast-growing company
- MS SQL 2005 / 2008, VMware, or Windows Server 2005 / 2008 experience
- PBX / telecom and phone support experience
- Infrastructure-related certifications, e.g., Cisco and/or Microsoft
- Strong network security architecture skills including:
- Firewall / Intrusion Detection
- DNS
- VPN
- SAN management
- Backups and restoration processes
- Experience in working with third-party/outsourced support resources
- Experience with the ConnectWise Manage Ticketing System
- Experience with N-Able N-Central or other RMM Platforms
- Experience with MAC OS Troubleshooting
- Exposure to Windows Server 2022/Windows 11